TERMS and CONDITIONS
The best situation for start up and/or maintenance of your Desco system is to have a qualified member of our staff visit your location.
All field service is performed only on Desco Systems and must be confirmed by a prior written purchase order.
Labor rate will include the designated personnel’s time and food and are subject to change. Current rates can be verified with our Service Department. Charges for transportation, lodging, Visas, travel documents, spare parts, etc., are additional.
We usually recommend that you procure all items locally. However, we can arrange to pre-pay and invoice you for these items. Please coordinate with our Service Department on the preferred method.
Expenses for extra hours and extra days can be avoided through control of delays beyond the control or anticipation of our company.
We assume that at the time of a field service call, the electrical and mechanical operation of the system to be worked on is in accordance with the original factory specification, including all guarding.
If the condition is found to be contrary, our designated personnel will notify you. The responsibilities and consequences as a result of any changes are your company’s, thus, the possibility may arise that additional time and material expenses may be necessary to accomplish the specific task as confirmed. We will review the existing system and determine the feasibility and necessary direction suitable to the appointed work order. Should we choose not to perform any work due to the condition of the system or inability to mutually agree upon the direction of the work, all labor and expenses incurred to that point will be fully compensated by your company.
Our Field Service Policy Glossary is conveniently arranged in alphabetical order. Unless rescinded in writing, all of the work performed will be under these Terms and Conditions and in harmony with the current price schedule at the time the work is instituted.
We consider the field service acceptable and complete upon your affixed signature on our Service Work Order Form.
Thank you for working with us to install and/or service your Desco Engineered System.
FIELD SERVICE POLICY GLOSSARY
|ABNORMAL WORKDAY||Work time earlier than 7:30 a.m. and later than 4:30 p.m. Any work not considered as a Normal Workday.|
|Desco SYSTEM||All items provided by Desco.|
|HOLIDAY WORK||Work performed on the following Desco holidays:|
|New Years Day||January 1st|
|Good Friday||Friday before Easter|
|Memorial Day||Last Monday in May|
|Independence Day||July 4th|
|Labor Day||First Monday in September|
|Thanksgiving Day||4th Thursday in November|
|Thanksgiving Friday||4th Friday in November|
|Christmas Eve||December 24th|
|Christmas Day||December 25th|
|New Years Eve||December 31st|
|LODGING||Marriott, Holiday Inn, Hyatt Regency, Hilton, or equal local class with English speaking staff member, private bath, telephone access, etc. One (1) person per room.|
|LUNCH PERIOD||30 minutes free time following each 4 hours of work.|
|MAXIMUM WORKDAY||(12) hours including overtime and/or abnormal work for each 24-hour period.|
|MINIMUM CHARGEABLE TIME||2 hours.|
|NORMAL WORKDAY||7:30 a.m. to 4:30 p.m., 8 hours including rest and lunch periods. Monday, Tuesday, Wednesday, Thursday, and Friday.|
|OVERTIME||Work performed in a one (1) day period beyond 8 hours, and all work performed on abnormal workdays and holidays.|
|PAYMENT||In U.S. dollars.|
|REST PERIOD||15 minutes free time during each 4 hours of work.|
|AIR - SCHEDULED FLIGHTS||All Single Air Flights: Economy Class|
|AUTO RENTAL -||Arrival Point to Customer’s Location:|
|Less than 1-hour drive time:
|More than 1 hour drive time:
|More than 1 Desco staff member regardless of time:
|TAXI or LIMO||As agreed upon.|
|LOCAL||Utilizing Desco vehicle, door to door as trip odometer reading.|
|TRAVEL TIME||Time spent in transit between the Desco facility and the customer’s location.|
|TRAVEL TIME DAY||Transit time of approximately 8 hours.|
|TRAVEL TIME HOUR||Transit time less than or greater than travel time day.|
|VISA or TRAVEL DOCUMENTS||Paperwork and/or charges required by customer’s country to allow proper legal entry and exit of Desco personnel.|
|WEEKEND WORK||Work performed Saturday or Sunday.|
FIELD SERVICE CHARGES
|Standard Planned Trip|
|Normal Workday Hour||190.00|
|Abnormal Workday Hour||235.00|
|Normal Workday Overtime Hour||280.00|
|Weekend Workday Hour||310.00|
|Weekend Workday Overtime Hour||405.00|
|Holiday Workday Hour||315.00|
|Holiday Workday Overtime Hour||465.00|
|Travel Time Hour||140.00|
|Travel Time Day||1120.00|
|Local Travel||per Mile|
|Visa or Travel Documents||At Cost|